Troubleshooting & Support
This guide explains what to do if a payment fails and how to get help from the TX3 Markets Support Team.
What should I do if my payment fails?
If your payment is unsuccessful:
Verify that your payment details are correct.
Ensure sufficient funds are available.
Check with your bank if the transaction has been declined.
Try again or use another available payment method.
If funds have been debited from your account but your USD Wallet has not been credited, contact the TX3 Markets Support Team and provide your Flutterwave transaction reference and proof of payment.
Who can I contact if I need assistance?
If you require assistance with a deposit or withdrawal, please contact the TX3 Markets Support Team. To help us resolve your enquiry as quickly as possible, please provide:
Your trading account number.
Transaction reference.
Date and time of the transaction.
Deposit or withdrawal amount.
Proof of payment or a screenshot (if available).
Our Support Team will investigate your enquiry and assist you as quickly as possible.
Still need help?
Our team — and our AI agent — can answer right away.